If you are outside of your warranty period and a repair is required, we offer a full collection, inspection & repair service at a nominal cost. Collection and inspection can be arranged, and the cost of repair can be advised upon review.
Are you concerned with the plug on your CleverSpa®?
The hot tub RCD plug and any outside electrical sockets should always be protected and sealed from the elements, including rain, snow, sleet etc. Any water ingress in the RCD Plug or the socket that it is plugged into could lead to the failure of the RCD plug and or the socket it is plugged into.
Is there a burning smell coming from your CleverSpa® hot tub?
Please turn the hot tub off immediately to avoid damage.
How is your CleverSpa® hot tub plugged in?
Please note that we DO Not recommend using an extension cable as this can be a fire risk. Please turn off your CleverSpa® hot tub and have an external mains socket that is weather proofed, professionally fitted to avoid future problems.
Are you still experiencing problems and your CleverSpa® hot tub is not using an extension cable?
Damp walls or condensation can cause water ingress into a socket, which can rapidly increase the current flowing through the circuit, which may cause a short circuit as the fuse is blown. Overloading of the socket can also cause a burning smell, potentially melting the wiring and cause a loss of power. This can lead to an electrical fire or irreparable damage to the socket and any appliances connected to it.
Has this resolved your issue?
Please use our form to raise a ticket.