If you can hear a loud/rattling noise from your CleverSpa®, please follow the below steps to try and remedy the problem.
Please DO NOT use an extension cable, as this can be a fire risk and can cause issues with your hot tub. We recommend using an external mains socket that is weatherproofed and professionally fitted. If you are using an internal mains socket, ensure that the power cable is not running through any windows or doors.
Your CleverSpa® should not make a very loud noise when working correctly. The average decibel level of a healthy CleverSpa® is between 60-90 dB when filled with water.
If you believe your CleverSpa® is too loud, please make sure you are testing it when filled with water, as the motor will sound a lot noisier when empty. Please also check the condition of your filter. If it is dirty, either clean it thoroughly or replace the filter with a new one. Please follow our filter maintenance information below.
Is your CleverSpa® still making a loud noise?
If the noise continues, please follow the following steps:
1. Ensure the filter is not screwed on too tightly as this can cause a loud noise and/or cause the temperature gauge to fluctuate.
2. Check the flow of water from the filter outlet (place your hand 6-8 inches away from the outlet).
Is there a weak or non-existent flow rate?
If the flow rate is weak or non-existence, try the following steps after your CleverSpa® has been unplugged after 10 minutes:
Filter & filter sock
Ensure your filter is clean and doesn’t need replacing. A dirty or old filter could cause the blockage. See the filter cleaning tips section below. After cleaning the filter, the filter sock should be rinsed under a tap to clean thoroughly.
Ensure the Impeller is rotating – look through the filter inlet hole to see if any blockage or debris is impeding the Impeller (hair can get tangled in the Impeller if a filter is not used). If you can see a blockage or debris on the Impeller, please direct a hose as close to the filter inlet hole as possible, to attempt to dislodge any debris from the Impeller, which will allow it to rotate more freely.
To remove limescale build-up, place your garden hose pipe through the filter inlet hole and outlet hole to run water through, this should remove any debris or limescale. Use a net to collect and remove any loose particles. To reduce the effects of limescale build-up ensure that the CleverSpa® Descaler is used weekly to prevent scale formation and build up. This will ensure the smooth running of your CleverSpa®.
Are you still having problems with your CleverSpa®?
If following our troubleshooting instructions has not resolved the problem and you have a valid warranty, we can bring your CleverSpa® in for repair. If you haven’t already, you can register your warranty by visiting: CleverCompany.com/support/warranty.
If your warranty is valid, please provide images/a video of the following:
- Power source - plug & socket
- Proximity photos in relation to the position of the spa to the house
- Hot Tub setup
- Condition of the hot tub
- Receipt/proof of purchase
If you have the box your CleverSpa® was purchased in, we will be able to arrange a collection for you. If you don't have one, you will need to request a new box from us or purchase your own. Please read "I need to pack my CleverSpa® away, what size box do I need?" for the correct box dimensions.
If you want to request a repair of your CleverSpa® or ask for a box to be sent to you, please complete our Submit a request webform.