If there is water leaking from your CleverSpa® pump, please follow the below steps to try and remedy the problem.
Water leaking from the pump can be caused by a problem with the valves/connectors. Please check that all valves/connectors are fitted correctly, with the screw thread on straight and tight.
Is water still leaking from your pump?
A jubilee clip may have come loose on the pump & heating system. Please check all clips are secure. The jubilee clips are circled in the image below:
Are you still having problems with your CleverSpa®?
If following our troubleshooting instructions has not resolved the problem and you have a valid warranty, we can bring your CleverSpa® in for repair. If you haven’t already, you can register your warranty by visiting: CleverCompany.com/support/warranty.
If your warranty is valid, please provide images/a video of the following:
- Power source - plug & socket
- Proximity photos in relation to the position of the spa to the house
- Hot Tub setup
- Condition of the hot tub
- Receipt/proof of purchase
If you have the box your CleverSpa® was purchased in, we will be able to arrange a collection for you. If you don't have one, you will need to request a new box from us or purchase your own. Please read "I need to pack my CleverSpa® away, what size box do I need?" for the correct box dimensions.
If you want to request a repair of your CleverSpa® or ask for a box to be sent to you, please complete our Submit a request webform.