If you believe your CleverSpa® liner is deflating or not inflating due to a puncture or seam failure, please follow the below steps to try and remedy the problem.
During colder weather, your CleverSpa® may appear to be deflating overnight, however, this is due to the change in air pressure. Simply inflate slightly so that it is soft to the touch, to allow for air expansion.
Is your liner still deflating?
Deflation can be caused either by a seam failure, due to over-inflation/direct sunlight or a puncture. In the first instance, please check all the valves are fitted correctly, with the screw thread on straight and tight.
Are you able to locate the puncture hole in your liner?
To help locate punctures we recommend mixing washing up liquid in a spray bottle or bowl. Once you've mixed them, wet the surface of your CleverSpa® liner. The escaping air should cause visible bubbles making it clear where the puncture is located.
Repairing a puncture to your liner
A puncture can be fixed, by using the puncture repair patches supplied with your CleverSpa®. If you don’t have any repair patches, you can buy replacements by clicking here. If the puncture cannot be fixed, you may need to purchase a replacement liner. Please note that punctures are not covered by the warranty.
We recommend that you attempt a puncture repair when your CleverSpa® is empty and inflated. If the puncture is quite large, you should keep the pump on whilst you make the repair to avoid it deflating before you can apply the repair patch.
Ensure the surface you are repairing is clean and dry before applying the repair patch. We recommended using Loctite® Super Glue (not supplied with repair patches). Trim the repair patch to the required size, ensuring it is large enough to completely cover the puncture. Apply the glue directly to the rough side of the repair patch and carefully stick it in place. Leave the patch and glue to set for at least 10 minutes before filling your CleverSpa® with water.
Are you unable to locate/repair the puncture to your liner?
As previously mentioned, punctures aren’t covered under warranty. If you’re unable to locate or repair the puncture to your liner, we may be able to sell you a replacement liner (subject to availability). Please contact us if you are interested in purchasing a new liner.
Have you discovered a seam failure?
If following our troubleshooting instructions has resulted in you locating a seam failure and you have a valid warranty, we might need to bring your CleverSpa® in for repair. If you haven’t already, you can register your warranty by visiting: CleverCompany.com/support/warranty.
If your warranty is valid, please provide images/a video of the following:
- Power source - plug & socket
- Proximity photos in relation to the position of the spa to the house
- Hot tub setup
- Hot tub setup without top cover
- Any damage you are aware of
- Reported fault
- Condition of the hot tub
- Receipt/proof of purchase
If you have the box your CleverSpa® was purchased in, we will be able to arrange a collection for you. If you don't have, you will need to request a new box from us or purchase your own. Please read "I need to pack my CleverSpa® away, what size box do I need?" for correct the box dimensions.
If you want to request a repair of your CleverSpa® or ask for a box to be sent to you, please complete our Submit a request webform.