My control panel isn't working or illuminating

If you’re having problems with your CleverSpa® control panel, please follow the below steps to try and remedy the problem.

Has your control panel stopped working or illuminating?

If the control panel on your CleverSpa® is not working or illuminating, please try the following:

• Reset the CleverSpa® by pressing the ‘Off/Test’ button on the RCD plug
• Wait 10 seconds then press ‘On/Reset’ to turn it back on again.
• If your control panel is now working/illuminating, please check to see that all buttons are working correctly.

Are you still having problems with your CleverSpa®?

If following our troubleshooting instructions has not resolved the problem and you have a valid warranty, we can bring your CleverSpa® in for repair. If you haven’t already, you can register your warranty by visiting: CleverCompany.com/support/warranty.

If your warranty is valid, please provide images/a video of the following:

• Power source - plug & socket
• Proximity photos in relation to the position of the spa to the house
• Hot Tub setup
• Condition of the hot tub
• Receipt/proof of purchase

If you have the box your CleverSpa® was purchased in, we will be able to arrange a collection for you. If you don't have one, you will need to request a new box from us or purchase your own. Please read "I need to pack my CleverSpa® away, what size box do I need?" for the correct box dimensions. 

If you want to request a repair of your CleverSpa® or ask for a box to be sent to you, please complete our Submit a request webform.