I have an SL error code

If your control panel is displaying an SL error code, please follow the below steps to try and remedy the problem.

General Advice

Please DO NOT use an extension cable, as this can be a fire risk and can cause issues with your hot tub. We recommend using an external mains socket that is weatherproofed and professionally fitted. If you are using an internal mains socket, ensure that the power cable is not running through any windows or doors.

Your CleverSpa® control panel will only display an SL error code for two reasons: 

• A blocked or dirty filter
  OR
• A low Temperature. When the weather is cold, the SL code may appear. This is most likely due to the pipe and heater being too cold to function.

This can be resolved by: 

1.  Pouring hot or warm water into the CleverSpa® (either using a hot water pipe or buckets of hot/warm water).
2.  Pouring hot water into the top outlet. 

Is your CleverSpa® showing SL error code & no longer heating?

Have you tried removing your filter and thoroughly cleaning it before replacing it? Have you seen our Filter maintenance advice?

Remember: Sun cream, fake tan, soap etc can force the filter to work much harder

After cleaning your filter does your CleverSpa® still not heat? 

Have you tried replacing your filter with a new one? Also, have you ensured that your filter is not screwed on too tightly?

Is your CleverSpa® still not heating?

Have you tried running your CleverSpa® with the sock covering the outlet? If this reduces the rattling, please replace your filter with a new filter.

Are you still having problems with your CleverSpa®?

If following our troubleshooting instructions has not resolved the problem and you have a valid warranty, we can bring your CleverSpa® in for repair. If you haven’t already, you can register your warranty by visiting: CleverCompany.com/support/warranty.

If your warranty is valid, please provide images/a video of the following:

• Power source - plug & socket
• Proximity photos in relation to the position of the spa to the house
• Hot Tub setup
• Condition of the hot tub
• Receipt/proof of purchase

If you have the box your CleverSpa® was purchased in, we will be able to arrange a collection for you. If you don't have one, you will need to request a new box from us or purchase your own. Please read "I need to pack my CleverSpa® away, what size box do I need?" for the correct box dimensions. 

If you want to request a repair of your CleverSpa® or ask for a box to be sent to you, please complete our Submit a request webform.