My CleverSpa® LED Lights have stopped working

If your CleverSpa® LED lights have stopped working, please follow the below steps to try and remedy the problem. Please note that LED lights are not covered under warranty. 

General advice

1. Ensure you have removed the clear tab from the remote control.
2. Check that the ‘pins’/connection points are lined up correctly on the receiver.
3. Ensure plug connections are correctly in the socket and switched on.
4. The remote control battery is working, if not you will require 1 x 3v CR2025 Lithium Battery.
   
   

Are your LED lights still not working?

If you have successfully used your LED lights and they have suddenly stopped working, we advise to:

• Check your remote-controlled battery.
• If the remote control has been exposed to water, let it dry thoroughly &try again.
• Verify that the power connections are mounted/screwed together tightly.
• Verify that the device is plugged in and turned on at the mains level.

Are your LED lights not working, when powered on at the mains?

A small percentage of our new lights are not paired to the remote upon checking. If the LED lights are not working, complete the following pairing sequence:

Differences in LED lights - old and new

Visually the old and new LED kits are very similar. The easiest way to distinguish if you have an old or new style is by identifying the power supply vs the old version and looking for the Clever® logo on the receiver as in the images.

Would you like to purchase replacement LED lights? 

LED lights aren't covered under warranty, but If you would like to purchase replacement lights, you can do this by clicking here.

The CleverSpa® replacement LED light strip is compatible with CleverSpa® products which feature a light loop system. The light loops are positioned on the underside of your CleverSpa®.

Once installed, the LED lights will illuminate the transparent liner in the CleverSpa® and can be controlled by the supplied RF remote control.

Do you need further assistance?

Our service agents are happy to help with any queries you may have. Please contact us if you would like further assistance.