Safety precautions - PLEASE READ CAREFULLY!
Follow the precautions below to ensure that your product is used and set up correctly.
Failure to do so could result in serious injury or damage to your property. Please read and
follow the instructions. Keep the instruction manual in a safe place for future reference.
Drowning and safety information
- RISK OF ACCIDENTAL DROWNING. Children are forbidden from using the CleverSpa®
unless they are supervised at all times by a responsible adult.
- DANGER — Risk of Accidental Drowning (especially children under 5 years). Caution shall be exercised to prevent unauthorized access to the spa by children. This can be reached by an adult supervisor securing the means of access or installing a safety protection device to the spa. To avoid accidents during spa use, ensure that children are kept under constant adult supervision.
- RISK OF ELECTRIC SHOCK. Never operate any external/additional electrical appliance when in the CleverSpa® or when your body is wet. Keep electrical appliances away from the CleverSpa®.
- RISK OF STATIC SHOCK. The PVC liner of the tub, touching or rubbing against surfaces such as the groundsheet or artificial grass, can cause electrons to build up a negative charge on the liner material. Since plastics are insulators, they are poor conductors of electricity. Electrical charges tend to build upon the surface of insulators resulting in static electricity. When touched by a human this can cause a static shock. Static electricity cannot seriously harm you.
- Any damage to electrical cables should be replaced by a competent party immediately before further use.
- When not in use, the cover should be fitted and locked to help retain heat. This also prevents unsupervised children from accessing the CleverSpa®.
- Pets should be kept away from your CleverSpa® at all times.
- DO NOT USE AN EXTENSION CABLE as this can be a fire risk. We suggest using an external mains socket that is weatherproofed, fitted by a qualified electrician.
- DO NOT OVERLOAD THE HOT TUB PLUG SOCKET. Short circuits can cause loss of power due to overloading of the socket and potentially melt the wiring, which can lead to an electrical fire or irreparable damage to the socket and any appliances connected to it.
- The appliance should be supplied through a residual current device (RCD/GFCI type) with a rated tripping current not exceeding 30mA.
- Ensure the hot tub plug inserts fully into the plug socket, fitting tightly and flat into the socket and wall to avoid arcing and overheating, which could cause the socket to crack or melt.
- Check your mains socket and RCD plug to ensure there is no visible damage or standing water before using.
- To avoid accidental resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
- If using an outdoor power socket please ensure that it features a weatherproof protective cover, that shuts fully and securely.
- Ensure that your power socket and its surrounding location is free from dampness, condensation or any water ingress. Water within an electrical socket can rapidly increase the current flowing through the circuit, which could cause a short circuit as the fuse is blown.
- Do not turn CleverSpa® on when it is empty. This could cause irreparable damage to the pump system which would nullify any warranty period. Ensure water is at the minimum line before switching on.
- WARNING — To reduce the risk of injury/illness. The water in a spa should never exceed 40°C (104°F). Lower water temperatures are recommended for young children and when spa use exceeds 10 min. It is recommended to seek medical advice before use. Operating temperatures between 38-40°C (100-104°F) are considered safe for a healthy adult. The temperature can be programmed. Once the cover is removed, the water temperature may automatically drop as heat is released through evaporation.
- For health & safety reasons, it is not safe for children under the age of 8 yrs to use a hot tub. Children using hot tubs over the age of 8 yrs should only use the hot tub at a max temperature of 35°C (95°F) as children are less able to regulate their body temperature.
- The user should check the water temperature before entering the spa.
- Soaking in hot water during pregnancy can cause damage to the unborn foetus. If you have any specific concerns please consult your doctor before continuing to use your hot tub.
- People with the following traits are at higher risk and should consult a doctor before using CleverSpa®x, including those with a history of lung or heart disease, chronic respiratory or kidney disease, impaired immune system, low/high blood pressure, circulatory system problems or diabetes. People using medication should consult their doctor before using the CleverSpa®. Some medications may cause drowsiness, whilst other medications may affect heart rate, blood pressure and circulation during use.
- The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness, with the possibility of drowning.
- Persons with any medical condition should seek medical advice before using a spa.
- Persons using medication should seek medical advice before using a spa since some medications may induce drowsiness while other medications may affect heart rate, blood pressure, and circulation.
- Avoid putting the head underwater at all times.
- Avoid swallowing spa water.
- Immediately exit your CleverSpa® if you feel uncomfortable or sleepy.
- Regularly monitor and appropriately treat the water in your hot tub using the recommended chemicals.
- Always add chemicals to a jug of water (not the other way around) to avoid strong fumes or violent reactions that may result in a hazardous chemical spray. This will also help prevent the inside of the hot tub from becoming discoloured.
- Legionnaires’ disease can be contracted by inhaling small droplets of water (called aerosols), which are suspended in the air and contain the bacteria. Certain conditions increase the risk of Legionella if the water temperature is between 20-45°C (68oF-113oF), which is suitable for the growth of the bacteria. Deposits that can support bacterial growth provide a source of nutrients for the organism e.g. rust, sludge, scale, organic matter and biofilms (from the body).
- Hot tub rash, or folliculitis, is a skin infection with symptoms including itchy red spots on the skin or pus-filled blisters around hair follicles. To avoid this, ensure your Chlorine and pH levels are checked at least twice per day using test strips - hot tubs with good disinfectant and pH control are less likely to spread germs. For more information visit: clevercompany.com/support/chemical-maintenance.
- Shower before using your CleverSpa®. Fake tan, suncream and other cosmetic products can degrade water quality and block the filter.
- Blocked filters can damage your pump and heater, which could ultimately cause it to break. Clean your filters regularly, rotating 2-3 filters, to always have a clean filter to hand. See filter cleaning tips below.
- Extreme temperature fluctuations can be caused by blocked filters when the motor is unable to draw enough water into the system. A small amount of water will remain in the heating reservoir (approx 300ml). Although the thermostat will turn the element off once the set temperature is reached, the residual heat from the element will continue to heat the small amount of water in the reservoir until the heating element has cooled. This may cause the control panel to display an artificially high reading, not reflecting the actual water temperature. The hot tub is fitted with an ‘Overheat Protection’ function which will activate the HL error code and a warning beep. See error codes for a solution.
Installation and operational information
- SUPPORTING THE HOT TUB - There is a requirement that the support materials shall be strong enough to support the maximum design load of the spa, spa water and bathers. Recommendation to ask a qualified contractor or a structural engineer to verify this requirement. Special attention should be given to where the spa is to be installed on a suspended floor (e.g. balcony, decking and roof terrace). In these instances, the client/ consumer shall be advised of the full load weight of the spa, including any fixtures and fittings (e.g. gazebo), so that they can obtain structural calculations from a structural engineer.
- The surface must be smooth, flat, level and capable of evenly supporting the weight of the CleverSpa®, water and users e.g. 6 Person Square CleverSpa® filled weight: 980kg (approx) plus combined weight of occupants. It is the responsibility of the CleverSpa® owner to assure the integrity of the site at all times.
- Insulate the base of the hot tub, using a foam mat, to reduce heat loss.
- Ensure the area is free of sharp objects under or around the hot tub.
- Consider the best placement of the hot tub to allow for draining of the water during disassembly.
- Ensure there is adequate drainage to deal with any overflow of water.
- Consideration for positioning of the spa to minimize noise disturbance as much as possible.
- Dirt entering the hot tub could cause damage to the hot tub floor and could cause the filter to block.
- DO NOT OVERINFLATE YOUR HOT TUB - Air space needs to be left inside the wall of the hot tub to allow for air expansion (during warmer weather) and contraction (during colder weather). Do not place your hot tub in direct sunlight. If this advice is ignored, the wall and rim of the hot tub could bulge during warmer weather as the PVC heats up, putting additional stress on the internal welds, which causes weld failures. In both of these instances, the warranty would be void. (See correct inflation section below).
- If applicable, requirements for protecting the spa from direct sunlight exposure when not in use, and the means provided or recommended for it.
- Do not switch on if there is any possibility that water in the CleverSpa® or control system is frozen.
- Your hot tub is fitted with 365 FreezeGuard Technology, to help prevent water freezing and to protect your pump & heating system during colder weather. This is activated by pressing the 365 FreezeGuard button on your control panel.
- During colder weather, the hot tub should only be kept outside if the 365 FreezeGuard feature has been activated. Failure to do this could cause water to freeze within the pump & heating system causing irreparable damage, thus voiding your warranty.
- Do not attempt to lift or drag the hot tub after filling it with water.
- Check the set water temperature and consider lowering it for the times when the spa will typically not be in use.
- Depending on external conditions, consider turning off the heater entirely if not using the spa for an extended period of time (where the spa provides this option, but still maintains residual disinfection/pH-values).
- Consider that the comfortable temperature range during use may be lower than the maximum safe temperature.
- For above-ground portable spas without floor insulation, consider using an insulating ground cloth underneath the spa to minimize heat loss through the bottom of the spa.
- Maintain clean filters to preserve appropriate working conditions for the pump and avoid unnecessary water replacement and re-heating.
- Water in the hot tub should never exceed 40°C (104°F). Operating temperatures between 38-40°C (100-104°F) are considered safe for a healthy adult. We recommend lower temperatures when using the hot tub for longer than 10 continuous minutes. The temperature can be programmed. Once the cover is removed, the water temperature may automatically drop as heat is released through evaporation.
- In the absence of automated and/or continuous water treatment (measurement and chemical dosage) any manual dosing of chemicals shall not be performed while bathers are present in the spa.
- Consideration for a draining system around/under the spa to evacuate to waste the water poured by the bathers exiting the spa, splashes, (abnormal) leaking, accidental overflow etc., for regular cleaning of the spa and its surroundings, and regular emptying of the spa or during long term spa storage. Special attention should be given to areas that have high water tables, are prone to flooding and/or are sited indoors. Drainage to the surround should be sufficient to allow washdown. Where non-porous duckboard type flooring is used, it shall be provided with drainage under to waste and facilities to clean and wash beneath and consequently be easily removed.
The top cover
- When the hot tub is not in use, always keep the cover fitted, this helps minimize heat loss between uses / during heating. Ensure the cover is fitted tightly, as directed to maximize insulation. When the cover is not in use it should be stored in an appropriate location, where it cannot be damaged, or cause damage. The cover should be stored in a clean, dry area, otherwise, it can pick up dirt and bacteria. We recommend that the cover is kept off the ground to retain its cleanliness (particularly the surface of the water surface). Covers should not be put on wooden tables or wooden decking because of the risk of bleaching the wood. A cover lifter, or similar device, is useful for ensuring that the cover does not come into contact with the ground. Top covers shall be cleaned inside and out periodically using a suitable solution that includes adequate disinfection (e.g. 10 mg/l of Free Chlorine).
- The need to take into consideration local environmental conditions, such as groundwater and risk of frost and for
those professional installers to include a discussion of these conditions with the client.
- Advice for suitable air treatment in the spa chamber (ventilation and dehumidification) to preserve the bathers’ safety/comfort and the building and decorative materials present in the chamber.
- Consider not installing the spa on carpet or other floor materials (e.g. untreated cork, timber or other porous materials) that promote or harbour moisture and bacteria, or that could be affected by water treatment chemicals used in the spa.
- Consider that it should remain possible to remove the spa from the chamber/building without destroying a part of the built structure.
- Spa surrounds Barefoot areas and relaxing areas shall be considered in the cleaning process as well. No cleaning water may flow into the spa or spa water cycle. The dirt and cleaning agents shall be rinsed carefully to drain in the spa surround.
CleverSpa® parts checklist
|Product Specification||180cm Circular||208cm Circular||185cm Square|
|Capacity||2-4 People||4-6 People||4-6 People|
|Water Capacity (approx.)||800L||1000L||950L|
|Actual Water Flow (approx.)||1,325L/H||1,325L/H||1,325L/H|
|Inflated Size (approx.)||180 x 65cm||208 x 65cm||185 x 185 x 65cm|
|Product Weight (approx.)||24kgs||26kgs||26kgs|
|Filled Weight (approx.)||830kgs||1,035kgs||980kgs|
|No. of Bubble Jets||110||130||140|
|Maximum Temperature||42oC (107oF)||42oC (107oF)||42oC (107oF)|
|Temperature Rise (approx.)||1.5-2oC/hr||1.5-2oC/hr||1.5-2oC/hr|
|Rated Power Input for Heating||1800W||1800W||1800W|
|Rated Power Input for Bubbling||600W||600W||600W|
|Rated Current for Heating Bubbling & Filtering||10.4A: Heat 7.8A & Bubble 2.6A)||10.4A: Heat 7.8A & Bubble 2.6A)||10.4A: Heat 7.8A & Bubble 2.6A)|
Setting up your CleverSpa®
CleverLink® app setup - selected models only
Before setting up your CleverLink® outdoors, find the strongest WiFi signal
Before filling your CleverSpa®, check that the hot tub is in range of your wireless network*. Check the
signal strength by looking for the wireless network symbol on your phone. The more bars the better
signal quality. The bars will adjust as you move location showing the different signal strengths. Find a location with a strong WiFi signal before setting up your CleverSpa® and filling it with water.
For best signal quality we recommend the use of a 2.4GHz WiFi range extender
Download the app
- Open the App Store on (Apple devices) or Play Store on (Android devices).
- Search CleverLink® and download the app.
- Once CleverLink® is installed on your device, tap the icon to launch.
Connecting your CleverSpa®
- On the first launch, you will be asked to register a new
- Complete the relevant fields on the sign-up form.
- Read the terms and conditions and tick the boxes.
- Press the “Sign Me Up” button to sign-up.
For best signal quality we recommend the use of a 2.4GHz WiFi range extender.
Pairing your CleverSpa®
Once you have successfully logged into the CleverLink® App you will be taken through the pairing steps.
- Ensure the device you are using for setup is connected to the same 2.4GHz network that you would like to connect your CleverSpa® hot tub to.
- Select the control panel version that your hot tub is fitted with.
- Input the Network name and security password for your wireless network. This can usually be found on your wireless router.
- Review the tip about hot tub placement (as above), and press ‘NEXT’.
- Hold the CleverLink® Pairing button on your hot tub until you hear the beep, tick the confirmation box on the screen and tap ‘Pair your CleverSpa®’.
- The CleverLink® will now try to establish a connection between your device and your CleverSpa® hot tub. This can take up to 60 seconds to complete.
- Once the pairing process is complete you should see a Green Tick. Click “Finish” to finalise the process.
- Once you see the green tick, activate a function on the hot tub control panel such as the air jets. This will sync the control panel and app. If you see the Red Cross “Pairing Failed” on screen, try completing the pairing process again. Be sure to check your wireless network settings are correct and that the CleverSpa® is within range of the network.
How to install your CleverSpa® LED Lighting
Fit the LED lights loosely to allow the CleverSpa to expand when filled.
Correct installation of your LED lights is extremely important. Failure to follow instructions carefully
may result in failure.
Ensure lights are not installed too tightly. They must be fitted loosely, with the freedom to move between
the retention loops on the base of the hot tub. Allow for some excess LED strip across each gap, this
will reduce stress on the lighting. This allows the lighting strip to expand when filled with water.
Failure to do this can reduce the lifespan of your lighting - please see FIG 1 below.
Initial lighting setup
1. Connect the lighting system as shown in FIG 1.
2. Remove the plastic tape from the battery compartment
on the remote.
3. Turn the lights on with the power button.
Operating your CleverSpa®
Press INFLATE/AIR JETS to start the bubbles - a light will appear. Press again and air jets will stop and the light will go out.
Do not overinflate. Do not leave unattended.
Air Jet Function:
Air jets will stop automatically after 20 minutes of continuous use, to avoid internal pump overheating. They can be started again after 10 minutes (indicated by a beep). Air jets can be stopped or started again at any time during their 20 minutes cycle.
Press FILTER, the light will appear and the pump will start to work.
Press FILTER again to stop the pump and the light will go out.
After approx. 168 hours, the FC code will appear on the display screen. It reminds users to check/replace their filter. NOTE: The filter should be cleaned after every use. See ‘Cleaning filter tips’ section.
Light will be lit on FILTER. The pump and heating system will continue to operate as normal and lights will be on. To clear the FC code, press FILTER. the FC on the display screen will disappear and the water temperature will be displayed. All functions will return to normal.
Important! Filter cycle
After the pump and heater are turned off, the filter will continue to run for a couple of minutes to avoid overheating. The filter light will flash during this time.
DO NOT REMOVE THE FILTER UNTIL THE CYCLE HAS BEEN COMPLETED TO AVOID DEBRIS GETTING INTO THE SYSTEM, CAUSING POTENTIAL DAMAGE.
Press HEATER, the light will appear. Press HEATER again and the heating system will stop, the light will go out. When the heater system is on, the filter system will switch on automatically to circulate water. When the temperature has reached 1°C above pre-set temperature, the heating system will stop working, but the light will remain on. The filter pump will continue to operate even when the heater is not functioning. When water falls 1°C below pre-set temperature, the heating system will automatically heat the water back to 1°C above the selected temperature. Once achieved, the heater will stop to allow the temperature to settle at pre-set value.
When switched on, 365 FREEZEGUARD will activate the filter and heater and maintain the water temperature at 5°C to help prevent the water from freezing at low temperatures. Press 365 FREEZEGUARD, the light will appear, the filter and heater will be activated & lights will appear. Controls will be disabled. Press 365 FREEZEGUARD again, lights will go out, filter and heater will be deactivated, all control will be re-enabled.
For instructions on how to connect your CleverLink® App refer back to "CleverLink® app setup" earlier in this manual.
Maintenance & repair of your CleverSpa®
Using CleverSpa® for the first time
If you are using your hot tub for the first time, or have changed the water, you will need to chemically ‘Shock’ your hot tub water. Shocking the water in your CleverSpa® hot tub will sanitise the water ensuring it is safe to bathe, destroying any bacteria. Good chemical maintenance is very important and will reduce the number of times your CleverSpa® requires fresh clean water.
If you live in an area with hard water, you may experience limescale build-up and residue in your CleverSpa® pump & heating system which could significantly reduce the lifespan of some internal components, stopping the hot tub from working. To reduce the effects of limescale build-up please check the water hardness in your area. If you are affected please ensure that CleverSpa® Descaler is used weekly to prevent scale formation and build up.
Cleaning your CleverSpa®
To clean your CleverSpa®, use soap and water then rinse thoroughly. PLEASE NOTE: do not use hard
brushes or abrasive cleaners. For best results, we recommend the use of our CleverSpa® Sponge.
Repairing punctures in your CleverSpa®
If your CleverSpa® is torn/punctured, use repair patches. Completely dry area to be repaired, apply
strong adhesive to repair patch and then cover the damaged area. Smooth the surface to remove any air bubbles. Leave to dry for 12 hours before using the CleverSpa®.
How to empty your CleverSpa®
- Remove CleverSpa®plug from electrical mains.
- Unscrew cap from drainage outlet (L) below pump system of CleverSpa®. Ensure Drainage Plug (G)
is still inserted to prevent unexpected draining.
- Screw inflation hose (D) onto the water outlet (L) and direct the open end of the hose appropriately.
- Remove drainage plug from the outlet within the floor of CleverSpa®, so water can flow out.
- Once drained use a sponge to absorb excess water; then operate the air jet function for up to 20 minutes (one full cycle) to drain any water and dry out the pipeline. If not completely dry after the first cycle – repeat.
- When draining has finished, remove inflation hose (D) and replace drainage plug (G) and outlet cap (L).
How to deflate your CleverSpa®
- Locate the black two-part air valve (K).
- Fully unscrew and remove the rapid deflation air valve by turning anti-clockwise (K).
- Fold the hot tub away carefully to remove as much air as possible through the open valve.
Storing your CleverSpa®
Make sure all water is completely drained from the CleverSpa® and pump system. This is vital in
extending the life of your CleverSpa®. We recommend the use of a wet/dry vacuum to help blow out/ suck up water from pipes and pump lines. Remove filter cartridge. CleverSpa® should be placed in the bag provided and stored in a dry place, raised off the floor and away from extreme temperatures. Please note: When not in use, store in a dry place and at a moderate temperature, as subzero temperatures can severely damage your CleverSpa®.
How do I know my hot tub is inflated correctly?
Here is an example image of the correct inflation level for a standard hot tub. Once inflated correctly you should be able to push your hand approximately 4-5cm into the top rim using moderate force creating creases similar to the picture above. Keeping your hot tub inflated to the correct pressure ensures optimum liner performance, reducing the risk of ripping and seam failures.
How do I know how much air should I inflate my hot tub with?
If you are not able to push your hand into the rim of the hot tub by approximately 4-5cm with moderate force, then your hot tub is over-inflated. An overinflated hot tub can result in ripping or disfiguring the liner and seriously damaging the hot tub altogether.
Filter replacement & cleaning tips - IMPORTANT!
When to change a CleverSpa® filter
Keep your CleverSpa® hot tub clean and safe from contaminants. For optimum performance, unscrew the filter and rinse with clean water after every use to remove any small particles and residue.
The filter is one of the most important elements to ensure your CleverSpa® hot tub works effectively.
- Turn off the filter at the control panel to prevent any debris from being drawn into the motor
- Remove filter ‘sock’ protective cover (C) then remove the filter (B).
- Rinse the filter under a cold tap and reuse it. Alternatively, a machine washes your filter (place in a pillowcase) to keep it clean and to maintain its performance.
Rotate the cleaning of 2-3 filters to ensure you always have a clean filter available ready to use.
Replace the old filter with a new one if:
- The filter remains soiled after cleaning
- Holes are visible in the paper
- The paper is noticeably worn
Replace filter ‘sock’ protective cover (C) over filter (B) and attach to filter connector (N) by turning it clockwise. Do not over tighten, as this may cause a ‘rattling’ noise.
Remember - Clean after every use!
The filter is one of the most important elements to ensure your CleverSpa® hot tub works effectively.
To order filter cleaner, please click here.
Control Panel Error Codes
FC, SL, HL and SH are the four error codes that may be displayed on your CleverSpa® control panel. The below table explains the cause of each of these error codes and the best way to resolve the problem.
|FC||When the filtration system has worked for approx. 168 hours, FC (Filter Change) will appear on the display screen of your CleverSpa® accompanied by a warning tone. The red light will still be lit on the ‘Filter’ button, but the pump will not be operational. The heating system will also not work, and the red light will be out on the ‘Heater’ button.||You should check the filter and change it if necessary. Once you have done this, you need to press the ‘Filter’ button again. The ‘FC’ error code will disappear, and the warning tone will stop. The water temperature will be displayed, and all functions will return to normal.|
|SL||Temperature Issue||Click here for a troubleshooting guide for an SL error code.|
|HL||Temperature Issue||Click here for a troubleshooting guide for an HL error code.|
|SH||Water Temperature Sensor Issue||Contact CleverSpa® Customer Services.|
Other troubleshooting advice
Here are some tips to help you to diagnose and rectify common sources of trouble
|Air jet system
is not operating is not operating
|A1 Air pump too hot
A2 Air Pump in cooling mode
A3 Possible fault with hot tub motor
|A1 Unplug system. After the air pump has cooled,
insert the plug and press the air jets button to activate
A2 Wait for 10 minutes and restart
A3 Call CleverSpa® Customer Services if does not reset
does not operate
|A1 Temperature not locked in
A2 Temperature is not set
A3 Dirty filter cartridge
A4 Improper water levels
A5 Heating element failure
|A1 Press the temp button again to lock in the new temp
A2 Set to a higher temperature (20-40°C)
than current water temperature
A3 Clean/replace the filter cartridge
A4 Add water to specified levels
A5 Ask a professional electrician to check household
the electrical supply is functioning
does not operate/ Rattling noise when
switching filter on
|A1 Dirty filter cartridge
A2 Filter screwed on too tight
A3 Possible fault with the hot tub motor
|A1 Clean/replace the filter cartridge
A2 Loosen the Filter slightly
A3 Call CleverSpa® Customer Services if it does not reset
is torn or punctured
|A1 Use repair patch provided
A2 Check Connectors are fitted correctly
|Water not clean||A1 Insufficient filtering time
A2 Dirty filter cartridge
A3 Improper water maintenance
A4 Large particles/debris in the water
|A1 Increase filtration time
A2 Clean/replace filter cartridge
A3 Refer to chemical manufacturer’s instructions
A4 Remove from water, use suitable tools if needed
|Display temperature is higher than 40oC, after stopping heating function/HL Code Displayed & Beeping||A1 Residual hot water in the element chamber can cause a higher temperature to show on the control panel
A2 Water inlet through the filter system may be blocked
A3 HL code appears
|A1 Unplug from mains, wait
30 minutes. Temperature will start
to reduce and return to normal
A2 Clean the inlet
A3 Try HL solutions
Call CleverSpa® Customer Services if does not reset
Warranty relates to all CleverSpa® hot tubs bought in the UK and covers the following areas:
- CleverSpa® Pump Heater: 12 months from date of purchase
- CleverSpa® Cover & Liner: 6 months from date of purchase
Warranty is not transferable if the goods are resold after the original purchase. CleverSpa® is designed and manufactured for domestic use only. The Warranty does not extend to any commercial businesses use.
Free extended warranty
If you register within 28 days of purchase we will extend your warranty to
- CleverSpa® Pump Heater: 18 months from date of purchase
- CleverSpa® Cover & Liner: 9 months from date of purchase
Registering your warranty
Visit clevercompany.com/support/warranty and complete the form within 28 days of purchase Warranty will start from the date of purchase which must be verified by proof of purchase.
Before making a claim, please visit clevercompany.com/support/cleverspa-faqs for up-to-date troubleshooting advice and technical information. If this does not solve the issue and you need to make
a claim, visit our website under warranty section, or contact Aftersales Team by email at: firstname.lastname@example.org.
Please note: All CleverSpa® warranties are void if the product has been subject to repair attempts not authorised by CleverSpa®, including, but not limited to removal of the motor from the liner and opening or tampering with the motor casing.
Before contacting the CleverSpa® Aftersales Team, please ensure that you have registered your warranty using our online form. Once completed please include:-
- Your Warranty ID
- CleverSpa® Model
- CleverSpa® Retail Partner
- Photo(s) of the Hot Tub Set-up
- Photo of the Batch Code (located on the motor to the bottom right of the legal panel)
- Photo(s) or Video(s) showing any of the issues you are experiencing
This will help our team to resolve your problem as quickly as possible. If you need to make immediate contact with CleverSpa®, please click here.
Need to return your CleverSpa®? Please follow the instructions below:
Keep receipt(s) or order number safe, you will need it as proof of purchase in event of aftersales queries.
- Purchased from a UK retailer: Contact CleverSpa® Aftersales Team. This will require proof of purchase and completion of warranty registration.
- Purchased from clevercompany.com: If purchased directly from our website, contact us and we will email instructions to return the product. Contact can be made by email or telephone - see warranty claims section.
- Changed your mind/Order Cancellation
Under Distance Selling Regulations, as a consumer, you have the right to cancel your order and return goods unused, provided we are notified within 14 days after delivery of goods.
This will require the product to be unopened and unused. Please contact us & we will send instructions to return the product. When posting items back, clearly mark the parcel with order number and full name. You are responsible for shipping products back to us and will be required to pay the cost of returning the item to us. Please use a traceable shipping method. Individual products may be excluded from this guarantee. Check the product description before you place orders.
POINTS TO NOTE:
- Under Distance Selling Regulations, as a consumer you have the right to cancel your order and return goods unused if we are notified within a period of 14 days after delivery of goods.
- You are responsible for shipping products back to us. Use a traceable shipping method.
- If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.
- Individual products may be excluded from this guarantee. Check the product description before you place orders.
- We can’t take responsibility for any missing or damaged parcels - take care when returning orders to us.
For any troubleshooting tips, visit the FAQ section of clevercompany.com.
If a return is due to a product defect, contact Clever Company for assistance. Email us: email@example.com or call +44 (0) 151 318 6163.
Before contacting us, please ensure:
- You have registered your warranty (see page 16).
- You include any photo/video evidence, as this will ensure that your problem is resolved quicker.
Incorrect item sent
Contact Clever Company and provide an image of the incorrect item. The Service Agent will arrange for the correct item to be sent out and arrange for the return of the incorrect item.
- Purchased from a UK Retailer: If you’ve purchased from a UK retailer and received a damaged item please follow the retailer's instructions for returns.
- Purchased from Clever Company Website: If you have purchased from the Clever Company Website and found the product to be damaged after delivery please contact us to arrange for the return.
- Damaged in transit: If you receive an order with obvious shipping damage purchased from either the Clever Company website or a CleverSpa retailer, we suggest the delivery is refused.
If you have accepted delivery and then find shipping damage, please call the courier immediately using the contact information included with the order. Keep all packaging. If you dispose of packaging material or attempt to return the merchandise without contacting the courier, you jeopardise your chances of making a claim, and you may not receive a credit for the return.
Limits of responsibility
Clever Company accepts no responsibility for user error, misuse, damage or loss of parts incurred during the operation or use of a product. Examples of misuse or user damage include a puncture, fire e.g. Smoking or BBQs, use of incorrect voltage, a socket that is not suitable, well maintained or waterproof, use of an extension cable, excessive exposure to environmental elements e.g.. very hot weather or extreme cold spells, installing over inappropriate surfaces, rewiring the electrics, direct sunlight, over inflation, lack of maintenance, or not storing the hot tub away properly, incurring mould build-up and other faults.