Submit a request

If you have any other issues with your spa, please specify this in the "Description" text box.

Please enter the full details of your request. A member of our support staff will respond as soon as possible.

Before any claim is approved it is important that you have carried out all troubleshooting available on the help center. Please ensure this is carried out before submitting any claim for a repair.

To register your warranty please go to

Enter your Full Name

Choose your model

Enter in your batch number located on hot tub liner (example) SE17626/7959/04-21.

Please DO NOT pack your spa away until a collection has been arranged with us.

Should my hot tub arrive in the service centre and a secondary fault is located by the technician (i.e Puncture, Seam damage) our technician is authorised to carry out a puncture repair & try to fix this issue free of charge. If we are unable to repair we will contact you to discuss your options.

Failure to provide these pictures may result in your claim being delayed or in some cases rejected until further images are provided. 1) Picture of your power source - plug & socket 2) Proximity photos in relation to the position of the spa to house 3) Picture of the hot tub set up 4) Picture/Video of the fault & Condition of tub 5) Picture of your receipt

It is important to submit all of the pictures requested to ensure your claim is dealt with quickly.

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We would also like to share your information with the retailer where you purchased your CleverSpa® from so that they may send you information about their products and services by email.

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